engage

Date: 2015 Team: 2 UX designers Tools: Sketch, Marvel

Challenge
Engage is a mobile EHR (electronic health record) companion app for healthcare providers. My team was tasked with redesigning the app.

Solution
As a result of initial usability testing, we completely restructured the information architecture. We designed a newsfeed for the home page so that the most relevant and updated information is presented to the patient.

Role
Competitive analysis, card sorting, user testing, affinity mapping, site map, wireframes, prototyping, visual design

VIEW PROTOTYPE

research

We started by making a competitive analysis chart on the features we offer compared to what our competitors offer.

We did user testing on the most current version of the app and recorded people's responses. We sorted their responses into 3 categories: positive, neutral, and negative.

They were also given a survey at the end asking which 3 features they were most likely and least likely to use. This would later translate into a new tab navigation.

We created an affinity map of the feedback our users had, which helped us see what the main pain points were.

PAIN POINTS:
1. Not having a clear understanding of the terminology
2. Confusing navigation; too many menus
3. Lose track of where they are in the app

IDEATION

We performed card sorting to get a better understanding of how people classify certain medical terms. We used the results to inform how we would restructure the information architecture.

We consolidated the menu options, as shown on this site map. We took away unnecessary features such as "Access History" and nested categories together such as "Visit Record" and "Appointments".

Design

Current design

Home Screen:
The home screen is now an activity feed. The previous design had too many menus: the top left hamburger menu, the center menu, and tab navigation at the bottom, which resulted in the user being lost in the app. We consolidated the menu options into one tab navigation.

What used to be notifications (hidden under a bell icon) is now an activity feed on the home page. This provides the user with the most relevant and current information about their electronic health records.

Visit Record:
Instead of clicking into a new page each time for each category, we put all the data onto one long scrollable page that is easy to scan. We found that users liked seeing all the information at once because some of the terminology is hard to grasp until they read the details. For example, almost nobody understood the term "Encounter Information" until they saw the detailed info nested under that category.

Test Results:
We revamped the way lab history results was presented to make it more useful and easily understandable for the user. We wanted to show a trend over time, which is much better represented through a line graph rather than several horizontal bar graphs.

VIEW PROTOTYPE

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